Frequently Asked Questions


As you can understand, acquiring the best products from all over the globe is difficult without a pandemic, and we are doing our best to keep our supply chain operating at 100%, but the challenges we face today are immense. In order to be transparent with our customers, there may be delays in stocking and shipping certain products, and we ask for patience as we work through this together. We will keep all of our customers informed about availability and shipping of products as soon as possible. If you have any questions, please reach out to us at:

We will get through this together!

Are you an authorized reseller?

We have worked with every supplier to become an authorized reseller. You can be sure that you product is genuine.

When will my order arrive?

Please refer to our shipping policy.

Will my order arrive all together or separately?

Since we source your products from different suppliers, it is possible that your order will arrive in several packages and at different times.

How do I cancel my order?

Please refer to our refund policy.

What is your return policy?

Please refer to our refund policy.

What is your warranty policy?

If your product has a warranty, the warranty information is in the product description. Please contact us for any warranty related information or claims at:

What does “in stock” mean?

We have multiple locations and work with many suppliers to provide you the best products. Our inventory levels are a combination of local and distributor inventory.